FAQ
Inspired by our love for tailoring and suits, we founded our brand with a focus on providing bespoke services, offering highly customisable and personalised products. This emphasis on individualisation is a fundamental value of our brand that we aim to maintain.
Typically, our production lead time is 3 weeks (21 days) before dispatch. In the event of unforeseen material delays, if we anticipate challenges in meeting this timeline, we will promptly communicate with you to discuss alternative solutions, which may include offering a discount or a full refund.
Yes it is possible, we encourage you to contact us and discuss before placing your order.
Currently, our primary sales channel is online, and we do not operate a physical retail store. Our home studio, where all our bags are meticulously crafted, is located in Edinburgh. As we primarily create products on a made-to-order basis, we have very limited inventory of samples. If you require additional imagery or information about a specific product, we can make an effort to source more photos from our archives.
Absolutely! Please contact us through either Whatsapp (079 07494531) or email (oskar_totebags@hotmail.com) to discuss in detail!
Absolutely! Please Whatsapp us (079 07494531) and let us know your preference. Once confirmed, we can create another payment link for you to confirm the order.
Absolutely! Please contact us directly to make suitable arrangements.
Our fabric collection is continually expanding! Please let us know your preferences, and we will do our best to accommodate.
Although we currently do not offer vegan leather, we are open to discussing and doing our best to meet your needs.